Oh how I hate Mini of the Woodlands!

I have commented previously on my dislike for the Mini service department. Now I have a beef with their salespeople. When I bought the car I had no intention of getting any of their special or extended warranties.

Somehow we were talked into one that covered the tires and rims. The nearly exact quote from the salesman was that you could slash your own tires and they would replace them no questions asked. Sounds pretty darn good! I'm really not so gullible as to believe that I could really slash my own tires and have them cover that. What I did take that to mean was that if I accidentally clipped a curb that they would replace the tire. This was important since I seem to have a knack for destroying the passenger rear tire often.

Lo and behold! I managed to clip the passenger side rear tire only about 6 months into owning the car. My husband had been on my case to take the car by to have that tire replaced and to get the 13000 mile oil change (my first because they said it could make it that long!) I had been putting this off mainly because I kept forgetting so the hubby kindly took the car to have all of the work done.

This visit did not go well at all. I should back up a little and tell you that the hubby does not trust letting a car go 13000 miles without an oil change so he has changed it a few times over the last year. So when he asked to get the tire and rim replaced and the oil changed, they refused to do both.

The tire and rim, they said, had been damaged by a curb. REALLY Mini of the Woodland? REALLY? I could have told you that but you MIGHT want to talk to your salespeople who are telling people that this $800 warranty will cover that and tire slashings!

Then they refused to do the oil change even though I have gone over 13000 miles over the last year. Why? Because the car says it's not time yet! THE CAR TOLD THEM! Apparently my husband changing my oil in between has negated them changing the oil so I have to wait even longer to get a real oil change (not that they hubby can't do it... just that he hasn't been able to find one of the filters in the car so that he can change it.)

Now my husband really hates all things MINI. He has threatened to sell my car if I don't. Thankfully the car is solely in my name and I don't believe he can get rid of it without my consent.

Oh did I mentioned that I have sent several emails to MINI USA about our dealership and not once have gotten a response? Can these car companies really afford to ignore customer complaints? I for one will never buy another MINI! So on the year anniversary of buying my MINI, I'm looking at new cars. We shall see how that turns out! I will keep you posted!